Shipping policy

Shipping + Handling

Each Candela piece is handcrafted to order. Please allow 3-4 business days for processing before shipment. Once your order ships, you’ll receive a confirmation email with tracking details.

Orders ship via USPS with tracking. Larger packages may ship via UPS Ground to ensure safe delivery.

Candela is not responsible for lost, stolen, or delayed packages once they have been handed to the carrier. If your order arrives damaged, please email MyCandelaHome@gmail.com within 5 days with photos, and we’ll be happy to assist with a replacement.

At this time, we ship only within the U.S. and cannot deliver to PO boxes, APO addresses, or freight-forwarding companies.

Because each piece is made to order, all sales are final and we’re unable to offer refunds or exchanges.